Contact us

SAP Customer Experience

Turn Every Touchpoint into an Opportunity to Delight

As an official SAP Gold Partner with over 20 years of excellence in the SAP ecosystem, NETCONOMY enables you to unify your commerce, marketing, loyalty, and customer data to place buyers at the heart of your business.

SAP customer experience image

To help your business keep buyers engaged and satisfied, we use the SAP Customer Experience (CX) suite to deliver consistent, highly personalized digital interactions. When your competitors are only a click away, we work with you to build digital experiences that earn your customers’ attention, trust, and long-term loyalty.

Your Trusted Partner in the SAP Ecosystem

For over 20 years, NETCONOMY has worked as a trusted business and technology partner to challenge the status quo and help brands perform better than their market peers. We operate as Europe’s leading digital solutions provider within the SAP ecosystem.

Our deep technical experience and commitment to quality have earned us:

  • official SAP Gold Partner status
  • recognition as the CX Partner of the Year for 2023 within the SAP Diamond Initiative
  • membership in the global SAP AppHaus Network since 2019
  • two SAP MEE Partner Excellence Awards in 2022 and 2023

Our SAP Customer Experience offer

Everything You Need to Delight the Ever-changing Customer

SAP Commerce Cloud

Flexible commerce solution that can facilitate B2B, B2C and B2B2C scenarios. Industry accelerators that provide you with faster time to market. Flexibility and customization to increase loyalty and turn your customers into brand ambassadors.

MORE INFO
01

SAP Customer Data Platform

Rich customer insights that increase your sales and enable hyper personalization across the entire customer journey. Unified customer profile and enablement of transparent customer data management. A great foundation for your consent-based marketing.

MORE INFO
02

SAP Customer Data Cloud

Identity, access and consent management system that allows you to build customer relationships based on transparency and customer preferences. Features to address regional data privacy law compliance management. Simplified self-service process for your customers.

MORE INFO
03

SAP Emarsys

Customer engagement platform that helps you deliver true one-to-one, cross-channel experiences. Predictive analytics enabled by marketer-friendly artificial intelligence. Cross-channel automation to streamline marketing processes.

MORE INFO
04

SAP Customer Loyalty Management

A future-proof customer loyalty solution that creates emotional connections, drives retention, and turns customer data into your most valuable asset.

MORE INFO
05

SAP Service Cloud

Cloud-based customer service software that bridges the gap between front-office engagements and back-office operations. Faster, more insightful, and more seamless approach to customer service issues. Intelligent case management enabled by embedded analytics and AI-based features.

MORE INFO
06

SAP Sales Cloud

Advanced sales enablement solution that empowers your sales team to deliver meaningful customer interactions. Increased sales efficiency enabled by an optimized forecast, automation of core sales processes, and intelligent sales insights.

MORE INFO
07

Shifting to the Autonomous Enterprise

The way businesses operate is changing. Instead of manual data entry and passive analytics systems, we are moving towards building an Autonomous Enterprise where humans set the direction and AI agents execute the work. 

We help you navigate this transition by bridging your front-office (what your customers see and interact with) directly with your back-office ERP system. This ensures that when a customer places an order, your inventory and operations update instantly across all departments.

Having the SAP Business AI Platform as the foundation of this autonomous enterprise allows you to run automated customer engagement loops where:

  • Joule AI assistants interpret your business goals in natural language
  • AI agents query historical purchase history and inventory systems
  • multimodal AI models generate brand-safe, personalized marketing campaigns

Delivering Real Success for Market Leaders with SAP Customer Experience Suite

Douglas commerce platform

DOUGLAS

We developed a complete SaaS public cloud setup for the DOUGLAS Group, integrating multiple SAP CX solutions, making them Europe’s leading digital beauty platform.

Douglas Success Story

Migros

We partner with Switzerland’s largest retailer to unify their customer data, build long-term trust, and deliver targeted, highly personalized customer engagements.

Migros Success Story

Virgin Megastore

To ensure online store stability during high-traffic shopping events, we migrated Virgin Megastore’s commerce platform to the cloud, increasing system scalability.

Virgin Megastore Success Story

Ready to implement SAP Customer Experience solutions? We are here to help.