SAP Service Cloud
Intelligent Customer Service for Long-Term Loyalty
To keep customers, businesses need to offer satisfying experiences along the entire customer journey – including after they complete a purchase. However, many companies prioritize customer acquisition and neglect the quality of after-sales and support services. This results in a poor customer experience at later stages and a lower retention rate.
The new SAP Service Cloud v2 complements the SAP Customer Experience portfolio as a solution that streamlines customer service interactions to help you maximize customer lifetime value.
Key Benefits of SAP Service Cloud
Empower Your Customer Service with Unmatched Efficiency and Personalization
Streamline customer service operations
Increase customer satisfaction
Enable predictive insights
Improve team productivity
Optimize resolution costs
Free up time for high-value interactions
SAP Service Cloud Features
Intelligent Customer Service Powered by Cutting-Edge Features
SAP Service Cloud offers a comprehensive set of features that empower your business to deliver exceptional customer service. Every feature is designed to improve service processes both for your customers and service agents, ensuring smooth operations for everyone.
Omnichannel Customer Support
Provides a unified customer view across all channels, whether it's phone, email, chat, or social media, ensuring consistent and personalized customer interactions.
Knowledge Management Solutions
Includes a centralized knowledge base that allows service agents to quickly find and share information, reducing resolution times and increasing customer satisfaction.
Process Orchestration
Empowers service agents with the right service processes – from case ticketing to intelligent case management, and supports them with guided workflows for enhanced speed and quality.
Integrated Communication Platform
Combines all communication channels in one place, enabling service teams to be more responsive and collaborative with customers and each other.
AI-powered Features
Allows service agents to predict customer behavior with data-driven insights and reduce customer service efforts with conversational AI chatbots.
Advanced Reporting and Analytics
Provides a detailed overview of customer service operations and main KPIs, combined with identification of trends and service demand forecasts.
Why SAP Service Cloud?
Innovation
Harness the latest AI and machine-learning technologies to boost customer service operations.
Integration
Seamlessly integrate with existing SAP solutions and third-party applications.
Scalability
Effortlessly grow your service capabilities as your business expands.
We’ve been a partner of SAP for more than 20 years.
OUR CX Portfolio