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SAP Service Cloud

Intelligent Customer Service for Long-Term Loyalty

SAP Service Cloud allows you to manage your service operations company-wide and deliver seamless experiences along the customer journey, increasing satisfaction, loyalty, and revenue.

To keep customers, businesses need to offer satisfying experiences along the entire customer journey – including after they complete a purchase. However, many companies prioritize customer acquisition and neglect the quality of after-sales and support services. This results in a poor customer experience at later stages and a lower retention rate.

The new SAP Service Cloud v2 complements the SAP Customer Experience portfolio as a solution that streamlines customer service interactions to help you maximize customer lifetime value.

Key Benefits of SAP Service Cloud

Empower Your Customer Service with Unmatched Efficiency and Personalization

Streamline customer service operations

Increase customer satisfaction

Enable predictive insights

Improve team productivity

Optimize resolution costs

Free up time for high-value interactions

SAP Service Cloud Features

Intelligent Customer Service Powered by Cutting-Edge Features

SAP Service Cloud offers a comprehensive set of features that empower your business to deliver exceptional customer service. Every feature is designed to improve service processes both for your customers and service agents, ensuring smooth operations for everyone.

Omnichannel Customer Support

Provides a unified customer view across all channels, whether it's phone, email, chat, or social media, ensuring consistent and personalized customer interactions.

01

Knowledge Management Solutions

Includes a centralized knowledge base that allows service agents to quickly find and share information, reducing resolution times and increasing customer satisfaction.

02

Process Orchestration

Empowers service agents with the right service processes – from case ticketing to intelligent case management, and supports them with guided workflows for enhanced speed and quality.

03

Integrated Communication Platform

Combines all communication channels in one place, enabling service teams to be more responsive and collaborative with customers and each other.

04

AI-powered Features

Allows service agents to predict customer behavior with data-driven insights and reduce customer service efforts with conversational AI chatbots.

05

Advanced Reporting and Analytics

Provides a detailed overview of customer service operations and main KPIs, combined with identification of trends and service demand forecasts.

06

Why SAP Service Cloud?

Innovation

Harness the latest AI and machine-learning technologies to boost customer service operations.

Integration

Seamlessly integrate with existing SAP solutions and third-party applications.

Scalability

Effortlessly grow your service capabilities as your business expands.

We’ve been a partner of SAP for more than 20 years.

OUR CX Portfolio

Are you considering SAP Service Cloud implementation? We are here to help.