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Digital Innovation and Design Thinking

Shaping Ideas into Real-World Impact

Put customers and their needs at the heart of your digital innovation efforts with our design thinking approach.

Digital innovation can’t be truly successful unless it’s based on two key ingredients – customer centricity and design thinking. Why? Because both of these put the customers, and their needs, at the center of everything you do.

Focusing on the human aspect of your customers when ideating, creating, and applying technology allows you to come up with the best possible solutions to improve the customer experience. As a result, you will be rewarded with increased trust and long-term relationships.

  • 88% of consumers will switch to a competitor after having three bad experiences (CCW Digital)
  • 73% of consumers say a good experience is key in influencing their brand loyalties. (PWC)
  • Companies that lead in customer experience outperform latecomers by nearly 80%. (Qualtrics)
  • 84% of companies that work to improve their customer experience report an increase in their revenue. (Dimension Data)

Our approach to digital innovation

We Put Your Customer First

Based on the design-thinking methodology we’ll work together on defining and implementing your digital vision, by putting your customer in the spotlight. As we are all about doing what works best for you, we can do this either on-site or get creative in one of our innovation spaces. The choice is yours.

Here are the steps we’ll go through together:

Benefits of our approach to digital innovation

Making Sure You Are Ahead of the Competition

We work with a global network of innovation and design-thinking professionals that will make sure the solution we come up with is the best fit for you.

Only 5 business days from the idea to a first proof of concept – a perfect basis to convince your management to kick-off the digital journey.
We’ll make sure that the business cases we define truly resonate with your customers and put “experience” as the highest priority.
We use the best, unified tech-stack available – SAP, Google Cloud and Microsoft Azure – with whom we closely partner.
Decrease in time to value helps you always stay two steps ahead.

Our CX Innovation Hub

A Space Designed to go Beyond the Limit

Our CX Innovation Hub, located in beautiful Vienna, is the home base for our customer-facing design and innovation workshops. The space is designed to be truly flexible, allowing us to host both big and small workshops, and it includes creative areas for individual breakout sessions.

Start your innovation journey now and tell us what we can help you with.