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Application Support

From Zero to Hero

Every customer issue becomes a chance to impress, with the help of our best-in-class application support services.

If you want to have a web presence that continuously exceeds your customers’ expectations, you need to be able to react quickly to any issues or complaints. However, resolving such incidents across multiple service providers is often time-consuming and complex.

Acting as your first contact point we manage, resolve and analyze these incidents within second and third-level support to ensure a seamless service process. We also manage the collaboration with third-party providers – guaranteeing customer satisfaction and ensuring simple operational processes tailored to your business needs.

Our application support services

First-class Customer Support

From providing ongoing customer support, through in-depth analysis and troubleshooting, all the way to making sure your special events go without a hitch – we are here to make sure your customer care is always stellar. With one of our service engineers dedicated to your project, you will always be on top of things through regular service meetings and feature reviews.

Customer support services

We fully manage second and third-level support, maximizing uptime and ensuring uninterrupted functioning of platforms.

01

Ticket analysis and information check

We provide in-depth analysis and troubleshooting of incidents.

02

Ticket management

We cover ticket handling and dispatching – including transferring information to third-party providers.

03

Client-tool-integration

We ensure simple ticket processing in your own environment.

04

Event coordination support

Together we prepare your systems for special events, with extended availability of team members and your dedicated service engineer.

05

Our incident management process

  1. Information processing
    As a first step, we handle and dispatch all incoming tickets while operating as your central information hub.
  2. Incident management
    Next, we ensure a quick and correct reaction to unexpected issues, in under 7 minutes for blocker.
  3. Troubleshooting
    We then provide an in-depth technical analysis to determine the root cause of incidents.
  4. Solution planning
    Finally, we develop innovative solutions that reduce the severity and prevent future incidents – minimizing costs and disruption.

Why go with our application support services

Let Us Show How Much You Care

The focus we place on our DevOps culture, and the high level of know-how within our service team, allow us to solve most incidents quickly. More importantly, we do this without the intervention of other service levels or providers, saving you time and money. This allows our Web Operations engineers to focus on creating future-proof platforms that ensure your long-term success. They do this through continuous performance optimization or sustained application evolution in the form of new features or integrations.

300 tickets per month

25 client platforms

Reaction time under 7 minutes

Web Operations

How would you like to run platforms that amaze your customers? We can help.

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Application Support references

Some of Our Clients

Ready to turn every issue into a chance to impress? Get in touch.