Application Support
From Zero to Hero
If you want to have a web presence that continuously exceeds your customers’ expectations, you need to be able to react quickly to any issues or complaints. However, resolving such incidents across multiple service providers is often time-consuming and complex.
Acting as your first contact point we manage, resolve and analyze these incidents within second and third-level support to ensure a seamless service process. We also manage the collaboration with third-party providers – guaranteeing customer satisfaction and ensuring simple operational processes tailored to your business needs.
Our application support services
First-class Customer Support
From providing ongoing customer support, through in-depth analysis and troubleshooting, all the way to making sure your special events go without a hitch – we are here to make sure your customer care is always stellar. With one of our service engineers dedicated to your project, you will always be on top of things through regular service meetings and feature reviews.
Customer support services
We fully manage second and third-level support, maximizing uptime and ensuring uninterrupted functioning of platforms.
Ticket analysis and information check
We provide in-depth analysis and troubleshooting of incidents.
Ticket management
We cover ticket handling and dispatching – including transferring information to third-party providers.
Client-tool-integration
We ensure simple ticket processing in your own environment.
Event coordination support
Together we prepare your systems for special events, with extended availability of team members and your dedicated service engineer.
Our incident management process
Why go with our application support services
Let Us Show How Much You Care
300 tickets per month
25 client platforms
Reaction time under 7 minutes
Web Operations
Application Support references
Some of Our Clients
