Webinar Series
Intelligent Customer Service
In this webinar series, we will explore critical aspects of modern customer service, including effective onboarding strategies, knowledge management techniques, intelligent case management with the new SAP Service Cloud v2, and the use of performance monitoring to enhance customer service operations.
All four sessions are available on demand, allowing you can watch them right after registering.
To wrap up the series in a powerful finale, we plan to feature a success story that showcases the journey of a customer who transforms their digital strategy with customer service as the starting point. This live webinar is coming up in November – details will be revealed closer to the date. To secure your seat, make sure you watch one of the previous sessions, as exclusive invitations will be sent to all viewers of the series.
Join us to empower your team with the knowledge and skills to thrive in today’s competitive service landscape!
Sessions Available On-demand
The Road to New Customer Service Systems
In this session, we discuss change management in customer service, explore the benefits of a smooth transition to a new customer service tool and highlight a step-by-step process to achieve it.
Elevating Customer Service with Intelligent Case Management
This session is designed to help you understand the features of SAP Service Cloud v2 that can help you manage complex cases effectively and create a long-term impact for your organization.
Efficient Teams, Exceptional Service
Join us as we explore innovative approaches to overcoming common barriers in knowledge management, ultimately achieving greater operational efficiency and customer loyalty.
Optimizing Customer Service with Performance Monitoring
In this session, we explore how performance monitoring can transform your customer service operations, leading to increased efficiency and enhanced customer satisfaction.
Customer Success Story Live Webinar
We’ve been a partner of SAP for more than 20 years.
