The Road to New Customer Service Systems
How to ensure your agents love and embrace your new customer service tool?
With so many digital and online customer touchpoints, switching to a modern customer service tool is imperative. However, many companies keep postponing this decision due to the perceived complexity of the process and the resistance of their customer service teams.
In this on-demand session, we discuss the benefits of a smooth transition to a new customer service tool and highlight a step-by-step process to achieve it.
Join us to learn best practices for agent onboarding and critical metrics to measure the success of your project.
Session available on-demand
Watch now!
What you will learn:
- The challenge of change: Why change in the customer service landscape is now necessary more than ever.
- Benefits of a smooth transition: How to achieve it and what it brings long-term.
- Agent onboarding best practices: Where to start and how to bring agents on board successfully.
- Measuring success: What are the key metrics, and why recognition matters.
Your expert speaker:
Manuela Fritzl
Experience Management Consulting Lead, NETCONOMY
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