Autonomous Retail: Vision or Already Reality?

Tuesday, 17 November 2026 · 11:00 to 12:00 CET
Held in German

One retailer has automated replenishment. Another lets a chatbot handle customer requests. A third is testing dynamic pricing. Each of these works on its own. Together, they still don’t add up to an autonomous business. They add up to islands of automation, with people in between moving data from one system to the next.

This is where AI agents in retail either earn their keep or stay a buzzword: at the ERP that runs the operation, at a customer view that is clean enough to act on, and in processes that run end to end, from forecast to fulfilled order.

In this free live webinar, Patrick Pierron (Executive Director ERP Practice, NETCONOMY) and Stefan Binkowski (Vice President Retail & Wholesale Advisory MEE, SAP) use real retail examples to show how cloud ERP, customer experience and agentic AI fit together, where autonomous agents already deliver measurable results, and what the road from reactive to autonomous retail looks like in practice.

What you’ll take away

• A clear picture of where retail really stands: How far retailers and wholesalers have actually come on the way to agent-driven commerce, and what separates true autonomy from plain automation.
• The ERP as the intelligent core: Why a modern cloud ERP such as SAP S/4HANA Cloud is the operational backbone for autonomous decisions, and how ERP, order management, event brokers and CX platforms need to work as one system.
• CX and the data foundation: How a clean 360-degree customer view and systems that share order, inventory and customer data in real time make AI agents reliable and useful in customer-facing processes.
• Practical insights and a step-by-step plan: Where AI agents already add measurable value in forecasting, order management, inventory allocation and loyalty, which pitfalls to avoid, and which organizational, process and technology prerequisites you need to move from reactive to autonomous retail.

NETCONOMY designs and implements modern ERP and omnichannel architectures for leading European retailers. In the closing Q&A, both speakers answer your questions live.

Who should attend

• C-level executives (CEO, CDO, CIO, COO) in retail and wholesale
• Leaders and strategists in IT, enterprise architecture and digital transformation
• Owners of ERP, supply chain and omnichannel commerce programs
• Heads of customer experience (CX), CRM and digital marketing