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Order Management Services

Smart Insights for Sourcing and Fulfilment Decisions

With order management services, your customers, teams, and systems share the same view of every order – from the first click to the doorstep, and back again if a return comes in. Every order is sourced from the right location, fulfilled at the right cost, and tracked in real time across all channels.

An order rarely stays in one system anymore. Customers place it through one touchpoint, such as your webshop or a store. It is sourced from a warehouse three time zones away or from a marketplace partner, delivered by a courier, and tracked on a phone. If any one of these steps fails, the customer sees a broken promise.

That gap is more costly than most retail companies realize:

global retail loses an estimated 1.73 trillion US dollars a year to the cost of out-of-stocks and overstocks combined (IHL Group, 2025)

62 percent of consumers say they have already switched brands after being let down by a stockout (DOSS, reported by Chain Store Age, 2026)

Combined with SAP Commerce Cloud at the front and SAP S/4HANA Cloud Public Edition at the core, order management closes the gap between what you sell and what you deliver. The result is a retail process designed end to end.

Your benefits from order management services

Better Fulfillment at a Lower Cost

One accurate order status

Customers, service agents, and store staff see the same real-time order status in every channel.

Real time stock visibility

Up-to-date inventory data from warehouses, stores, suppliers, and partners feeds into every order process.

Reduced logistic costs

KPI-based sourcing picks the best fulfillment location by cost, distance, and service level.

Fewer stockouts and failed fulfillments

Orders are only promised against stock you actually have, not stock a system thought you had an hour ago.

Faster and smarter sourcing decisions

Your own business rules route each order automatically, and you can reprioritize at once when promotions, disruptions, or demand spikes hit.

Less manual work for your team

Automated routing and one shared view cut out manual escalations and checks across several systems.

A seamless order-to-cash process

From checkout in your storefront to invoicing and financial posting in your ERP, every step works from the same order data.

One system that scales with you

A cloud-based order hub that grows with your order volume, channels, and fulfillment network.

Commerce, order management, and ERP – working as one

Retail, Thought End to End

Order management delivers its full value when it is not seen as an isolated system but as the link between your customer-facing channels and your business core:

SAP Commerce Cloud – where the promise is made: Your storefront shows customers reliable availability and delivery options at product detail page and checkout, based on real-time stock and sourcing data instead of static stock levels.

SAP Order Management Services – where the promise is orchestrated: SAP OMSA decides where each order is fulfilled from. SAP OMF takes the order from every channel, routes it to the right fulfillment system, and keeps its status, as well as any returns, visible across all touchpoints.

SAP S/4HANA Cloud Public Edition – where the promise is kept: Your ERP core handles inventory management, logistics execution, billing, and financial accounting on SAP’s standardized cloud processes, so every fulfilled order flows directly into your financials.

Together, these three layers form one consistent retail process: what customers see in the storefront is what your network can deliver, and what you deliver is what you invoice. Because NETCONOMY implements all three, you get one partner and one integration concept, instead of three projects that have to be stitched together afterwards.

The NETCONOMY approach to delivering order management services

Building on Your Existing Foundation

We don’t start by replacing your warehouse, point-of-sale, or fulfillment systems. The real work is building the layer that connects them, so every order has one version of the truth. SAP’s order management portfolio integrates with your existing system and process landscape. You don’t need to rebuild your architecture; you adapt your processes to get efficient order-to-cash (O2C) processing. This follows the same fit-to-standard principle as SAP S/4HANA Cloud Public Edition. If you are planning your move to the public cloud ERP, order management is a natural part of the same roadmap, and you can also introduce it first, ahead of the ERP move.

As a leading SAP implementation partner, NETCONOMY takes you there step by step:

Discovery: Map how orders currently flow between your channels, warehouses, and fulfillment partners, and design your end-to-end customer journey.

Design: Define one order and inventory process flow that your storefront, order management, and ERP can read from and write to. This covers what “available stock” means for your company, your sourcing goals and rules, and how temporary stock reservations work across the whole process.

Integration: Connect this model to SAP Commerce Cloud, SAP S/4HANA Cloud Public Edition, your point of sale, warehouses, fulfillment providers, and partner stock data.

Rollout and iteration: Go live with your highest-volume channel first, then extend to the rest. This prevents overselling and unnecessary logistics costs from day one.

SAP Order Management Foundation and SAP Order Management for Sourcing and Availability

The Technology Behind the Promise

SAP Order Management Foundation (SAP OMF): One order, wherever it started

SAP OMF is a cloud-based service that brings order, fulfillment, and returns data from every channel and system into one place. Your team no longer checks five systems to find out where an order is. Everyone from the call center to the warehouse sees the same real-time view, and each order is routed automatically to the right fulfillment system, such as SAP S/4HANA Cloud Public Edition or an external logistics provider. The same logic applies to returns: a return created in one channel can be seen and handled everywhere else.

SAP Order Management for Sourcing and Availability (SAP OMSA): The right stock, sourced the right way

SAP OMSA makes the sourcing decision behind each order. It pulls real-time inventory data from every warehouse, store, supplier, and distribution center into one view. Then it applies your business rules (cost, proximity, service level, and current promotions) to decide where each order is fulfilled from. The same availability data powers the delivery promises in your SAP Commerce Cloud storefront. You sell what you actually have, and you can change your sourcing priorities as soon as a promotion, a disruption, or a demand spike changes the picture.