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Webinar Series

Intelligent Customer Service

Welcome to our webinar series designed to boost your customer service with the latest strategies and tools, powered by the new version of SAP Service Cloud.

In this webinar series, we will explore critical aspects of modern customer service, including effective onboarding strategies, knowledge management techniques, intelligent case management with the new SAP Service Cloud v2, and the use of performance monitoring to enhance customer service operations.

All four sessions are available on demand, allowing you can watch them right after registering.

To wrap up the series in a powerful finale, we plan to feature a success story that showcases the journey of a customer who transforms their digital strategy with customer service as the starting point. This live webinar is coming up in November – details will be revealed closer to the date. To secure your seat, make sure you watch one of the previous sessions, as exclusive invitations will be sent to all viewers of the series.

Join us to empower your team with the knowledge and skills to thrive in today’s competitive service landscape!

Sessions Available On-demand

The Road to New Customer Service Systems

In this session, we discuss change management in customer service, explore the benefits of a smooth transition to a new customer service tool and highlight a step-by-step process to achieve it.

Info and registration

Elevating Customer Service with Intelligent Case Management

This session is designed to help you understand the features of SAP Service Cloud v2 that can help you manage complex cases effectively and create a long-term impact for your organization.

INFO AND REGISTRATION

Efficient Teams, Exceptional Service

Join us as we explore innovative approaches to overcoming common barriers in knowledge management, ultimately achieving greater operational efficiency and customer loyalty.

INFO AND REGISTRATION

Optimizing Customer Service with Performance Monitoring

In this session, we explore how performance monitoring can transform your customer service operations, leading to increased efficiency and enhanced customer satisfaction.

INFO AND REGISTRATION

Customer Success Story Live Webinar

Coming up soon! Watch one of the on-demand sessions to ensure your exclusive invitation.

Features and benefits

SAP Service Cloud v2

Eager to get a better understanding of what SAP Service Cloud v2 can do for your organization? We got you covered.

SAP Service Cloud

Webinar Series

Intelligent Customer Service