Tomorrow Now – NETCONOMY Customer Summit 2025

Join us for the Second Edition!

Join us for the second edition of Tomorrow Now – NETCONOMY Customer Summit on 25 September 2025, as we take an even deeper dive into the future of Customer Experience.

About the event:

This year, we’re putting the spotlight on Customer Loyalty Solutions, Humans & AI, AI-driven CX enhancements, and SAP’s Business Data Cloud—all brought to life with real-world success stories. Expect bold insights from NETCONOMY, SAP, and our long-standing customers, sharing hands-on experiences from the front lines. Plus, don’t miss our Gen Z Trend Expert Tristan Horx, decoding megatrends, generational shifts, and how we shape what’s next.

Happening at our CX Innovation Hub in Vienna, this event is all about learning, innovation, networking—and plenty of fun too. Ready to explore what’s next? Welcome to Tomorrow Now.

Date: 25 September 2025
Time: Official program 09:00-17:30 | Dinner and networking from 17:30 until 22:00
Venue: Walcherstraße 1A, Austria Campus 6, Stiege 3, 1020 Vienna

You received your personal invitation via e-mail? Let us know you are coming and we'll save you a spot.

Event Agenda

25 September 2025

09:00-17:00

09.00-09.45 Arriving & Get Together

09.45-10:00 Welcome by NETCONOMY CEO and NETCONOMY CCO (Martin Barzauner, Thomas Ziegler)

10.00-11.00 Keynote by Tristan Horx: The End of Megatrends

11.00-11.15 Coffee Break

11.15-12.00 B2B Track: Sales Rep free Experience: Building a Fully Automated End-2-End Revenue Engine (Johannes Kiekhöfer Horváth and Joerg Wesiak, NETCONOMY)

11.15-12.00 B2C Track: Unlocking Loyalty: Driving Growth Through Customer Retention and Engagement (Sophie Oppacher, NETCONOMY)

12.00-12.15 Coffee Break

12.15-13.00 SAP CX Roadmap Outlook (Christian Otto, SAP & Martin Bachler, NETCONOMY)

13.00-14.00 Lunch Break

14.00-14.45 AI in Use: Customer Use Case Douglas & Developments – (Stefan Rötner, Douglas, Lone Reichert, Douglas, Boban Djordjevic, NETCONOMY)

14.00-14.45 Business Data Cloud / Data Bricks & Data Management in General (Speaker tbd)

14.45-15.00 Coffee Break

15.00-15.45 Humans & AI (Speaker tbd)

15.45-16.30 When UX Goes Wrong: The Price of Ignoring Your Users (Speaker tbd)

16.30-16.45 Wrap-up by NETCONOMY CCO (Thomas Ziegler)

Starting from 17:00: Dinner and Networking

Recommended Hotels

Still looking for a place to stay? Check out the hotels near our venue:

Hotel roomz Vienna Prater
ibis Wien Messe
Best Western Plus Hotel Arcadia
The Social Hub Vienna

If you need help or further recommendations please contact our marketing team.