Optimizing Customer Service with Performance Monitoring
Is your customer service team creating value for your company?
In today’s competitive landscape, exceptional customer service is a key differentiator. However, many companies are still not tracking the performance of their customer service teams, letting a treasure trove of information and insights go to waste.
In this session, we explore how performance monitoring, empowered by SAP Service Cloud v2, can transform your customer service operations, leading to increased efficiency, improved agent performance, and enhanced customer satisfaction.
Join us as we look at the power of performance monitoring and discuss how you can use these insights to stay ahead of the competition.
What you will learn:
- Power of performance monitoring: Why you need to understand your team’s performance to truly harness their power.
- Key performance metrics: Which metrics do you need to follow, why, and how?
- Turning data into actions: How to use advanced analytics to optimize customer service operations.
- Taking away the fear of metrics: How to use metrics correctly and empower your agents.
Your expert speaker:
Manuela Fritzl
Experience Management Consulting Lead, NETCONOMY