Digital Self-Service Platforms for B2B
Your B2B Processes, Simplified
B2B selling cycles are becoming longer and increasingly complex. To make matters more difficult, buyers now expect a personalized and seamless shopping experience, comparable to what they encounter in B2C environments.
- B2B buyers on average use 10 different channels during their buying journey.
- Approximately 1/3 of all B2B buyers prefer self-service channels.
- Over 70% of B2B customers would switch suppliers if core needs like real-time customer service and seamless omnichannel experiences are not met.
We build end-to-end self-service solutions that centralise and digitise customer interactions across all touchpoints. Designed to meet complex needs of B2B companies, our solution helps you to streamline operations, deliver exceptional service, and keeps costs down.
Key benefits of digital self-service for B2B companies
Reimagining B2B Customer Interactions
Reduce costs
Boost revenue
Improve CX
Get started with a 30-minute discovery call – no strings attached.
Our approach to digital self-service
End-to-End Solutions that Fit your Business
Our approach to digital self-service projects puts your business at the heart of everything. We strive to get a deep understanding of your business model and context to ensure that every feature creates measurable value for your company.
How We Jumpstart the Implementation Process
Discovery call
We start with a 30 min call to gather first insights and understand your business context.
Solution hypothesis
Here we provide a solution demo and highlight the initial business insights.
Use case definition
We proceed with an on-site half-day workshop, combining business and technical consulting.
Implementation agreement
After the workshop, we provide the summary of status and key recommendations, architecture and offer for an MVP.
Core capabilities of a self-service portal
Deliver Seamless Sales and Service Experiences
