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CX Innovation Hub - SAP AppHaus

Lunch and Learn: We'd Say It's a Perfect Match

Learn from other experts and share your experiences whilst enjoying some awesome lunch, in Vienna's hippest innovation place.

What Lunch & Learn is about

Lunch and Learn is a recurring event format in a super cozy and informal setting. The aim of this event series is to bring together relevant actors in the field of customer experience to share experiences, learn from best practices and improve the service offering towards joint customers.

Topic No 1 // 11 May 2022

Focus On the End-Customer to Enable Growth

In this very first session, we'll focus on how to set the stage for business growth by following a dedicated growth program. Help your customers to prioritize and improve relevant growth drivers for their organization based on a modular approach covering the following steps:

Understand
Truly understand your business by analyzing your operative and analytics data, user behavior and SEO.
Verify and identify
Verify pain-points and explore improvement areas from a user's point of view.
Explore
Explore the market, get insights on your main competitors and identify hidden areas of growth.
Grow
Get an accurate structured picture of immediate improvement scenarios and start growing.

We'll prepare the wraps. All you need to do is come and join us!

Take the Lunch and Learn Quiz at the end of each session and maybe you’ll be the lucky winner who choses the food for future sessions!

When?

11 May, 2022 l 11:45 am until 1:30 pm

Where?

NETCONOMY CX Innovation Hub - Walcherstraße 1A, Austria Campus 6, Stiege 3, 7. Stock, 1020 Vienna

Who?

The first session will be hosted by Manuela Fritzl (Experience Management Consultant at NETCONOMY) and Irene Schweda (SEO Consultant at NETCONOMY)

There are a couple of good reasons why you should join

Your main benefits at a glance

  1. Become a part of an expert community that meets regularly to share knowledge and experience, helping each other to improve customer relations.
  2. Stay up to date with the newest technology trends in ecommerce and customer experience.
  3. There is no better ‘creative’ place in Vienna to spend your lunch break at – we promise!
  4. Take the chance to escape the daily monotony of ordering food, and enjoy a fresh and yummy lunch with us.

CX Innovation Hub

A place where real magic happens.