Galenica and NETCONOMY Win the Best of Swiss Web Award

We’re excited to announce that our partnership with Galenica has been honored with the prestigious Best of Swiss Web Award—winning Bronze in the Business category! This achievement celebrates the outstanding innovation, teamwork, and digital excellence that have been at the heart of our collaboration since 2021.  

Together with Galenica, we’ve built the leading Swiss healthcare platform – delivering seamless and personalized customer experiences that truly make a difference. From innovative services to customized digital experiences, this platform is all about simplifying healthcare and delivering real value to customers. 

Martin Koncilja, Head of E-commerce/Digital Channel at Galenica, said the following about the project: “It’s clear our partnership with NETCONOMY resulted in a state-of-the-art omnichannel platform that provides the best user experience to our customers, both online and offline. We significantly reduced the number of customer service calls, increased the proportion of ‘click and collect’ purchases to over 30%, and achieve a double-digit increase in bookable services – all while keeping the SEO traffic constant during the relaunch. We have created a solid foundation over the last two years, but there is much more to come in the future.”

The award also highlights the value of customer-centric design and collaboration. By working hand-in-hand at every stage of development, we seamlessly merged Galenica’s deep expertise in healthcare with NETCONOMY’s innovation in digital commerce and customer experience. 

Thomas Ziegler, Chief Customer Officer at NETCONOMY, commented: “This award is a fantastic recognition of what we’ve built together with Galenica over the past few years. From day one, this partnership has been rooted in mutual trust, a shared vision, and a deep focus on delivering real value to customers. The result is a state-of-the-art healthcare platform that’s innovative and genuinely improves people’s everyday lives. We’re proud to support Galenica on this journey—and we’re excited to keep evolving the solution together.”

While this recognition is a moment to celebrate, it’s also a motivation to continue pushing boundaries and delivering even more impactful solutions. Modern healthcare landscapes are constantly evolving, and together with Galenica, we’ll keep striving to lead the way in providing personalized, efficient, and innovative services that set new industry standards.