Service Delivery Manager (f/m/x) for the Operations and Customer Service area

Austria - Graz, Vienna, Pörtschach

Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.

YOUR JOB

In this role you will represent our service area, building strong customer relationships, and driving service excellence. You’ll manage key alignment meetings, craft service offers, contribute to our service portfolio, and oversee reporting to ensure top-tier customer satisfaction. Be part of a team that values collaboration, innovation, and impactful solutions!

Your job’s key responsibilities are:

Representing the Netconomy service area on the customer side in close cooperation with the internal support teams
Conducting alignment and quarterly meetings with customers and partners
Creating service offers and contracts
Contributing to the development of the NETCONOMY service portfolio
Responsibility for monthly reporting (KPIs, SLA reports, billing etc.)

YOUR SKILLS

Essential Skills

Knowledge in the area of service management
Extensive experience in customer service and consulting
You´re no stranger to the terms “DevOps” and “ITIL”
High willingness to learn new technologies independently
Independent working style and a high level of problem-solving skills
Communicative personality with a high team spirit
Acting with composure and confidence in critical situations (e.g., during a customer system outage).
Excellent communication skills in English and German (at least B2 level)

Beneficial Skills:

German skills
Knowledge of web operations
ITIL certification or similar is a plus

OUR OFFER

While we’re one company, each location has unique aspects and benefits. Here’s a glimpse of what to expect:

Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best. Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our People Enablement team will support you in finding the best solution for you!
Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable salary. For legal reasons, we need to disclose the minimum annual salary for full-time employment, which is € 55,356 gross/year for this position.

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