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SAP Consultant for Service Cloud (m/f/d)

Austria - Graz, Vienna, Pörtschach

Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.

YOUR JOB

As an SAP Consultant you are responsible for advising new and existing customers on both operative and strategic levels. In this process you will work with the SAP newly developed Intelligent Service Cloud.

Your job´s key responsibilities are:

  • Accompanying customers from the pre-sales phase, through solution design, to the implementation in the project
  • Preparing the problem space together with the customer in workshops: documenting and analyzing the requirements, as well as transforming them into innovative solutions
  • Configuring and adapting the SAP Intelligent Service Cloud according to the solution concept
  • Integrating the SAP Intelligent Service Cloud in the customer´s existing system landscape
  • Pursuing integrated solutions with other customer experience products and ERP-systems

YOUR SKILLS

Essential Skills

  • 3+ years of professional experience in the implementation and configuration of the SAP Service Cloud 
  • Strong technical understanding
  • Solid knowledge about cloud technologies as well as business processes in customer service and sales
  • Excellent communication skills in English and German (min. B2 levels)
  • Strong intercultural competences and a willingness to travel (approx. 15% to 20% of your working time)
  • Ability to break down complex issues and communicate them clearly and understandably (for example, in conducting customer training)
  • SAP Service Cloud certification

OUR OFFER

While we’re one company, each location has unique aspects and benefits. Here’s a glimpse of what to expect:

  • Flexible Working Models: Early bird or night owl? Thanks to our flexible working models you start your work day when and where it fits you best.
  • Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our training department, NETCADEMY, will find the best solution for you!
  • Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
  • Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It´s on us!
  • Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
  • Mobility Support: Choose eco friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable salary. For legal reasons, we need to disclose the minimum annual salary for full time employment as stated in the current collective IT agreement, which is € 60,844 for this position.