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Customer Service Web Application Engineer (m/f/d)

Serbia - Belgrade, Novi Sad

Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.

YOUR JOB

As a Customer Service Web Application Engineer, you will play a key role in supporting and assisting our customers’ productive environments. In this job, you act as an interface between the customer and our project teams.

Your job’s key responsibilities are:

  • Analyzing various application requests and independently creating solution approaches as part of the Customer Service team (with support)
  • Being responsible for the seamless live operation of client systems together with our Operations Team (together with the team and your mentor)
  • Supporting our client’s specialist personnel from different industries in 2nd and 3rd-level support to take care of their demanding web applications (incident management, application support, etc.)
  • Coordinating the Incident Management as first responder for our client as part of your on-call duty, and supporting the analysis to find a quick solution. (on-call appx. 5 times a month, possible days Monday to Sunday from 06:00-22:00) (after extensive training)
  • Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care
  • Proactively expanding project-specific documentation

YOUR SKILLS

Essential Skills 

  • Ongoing or completed technical education 
  • Basic technical know-how, and experience to perform application analysis and identifying root causes e.g. based on logs, graphs, with SQL or the Unix Console
  • Deep understanding of web technologies (HTML, CSS, Java, JavaScript, …)
  • Open, communicative, and team player personality
  • Acting calm and professional in difficult customer situations
  • Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally is essential
  • Excellent communication skills in English

Beneficial Skills

  • Several years of experience in business customer management
  • German skills
  • Basic skills in programming

OUR OFFER

While we’re one company, each location has unique aspects and benefits. Here’s a glimpse of what to expect:

  • Flexible Working Models: Early bird or night owl? Thanks to our flexible working models you start your work day when and where it fits you best.
  • Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our training department, NETCADEMY, will find the best solution for you!
  • Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
  • Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It´s on us!
  • Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
  • Mobility Support: Choose eco friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.
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