Service Delivery Manager (m/f/d) for the Operations and Customer Service area

Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.

YOUR JOB

In this role you will represent our service area, building strong customer relationships, and driving service excellence. You’ll manage key alignment meetings, craft service offers, contribute to our service portfolio, and oversee reporting to ensure top-tier customer satisfaction. Be part of a team that values collaboration, innovation, and impactful solutions!

Your job’s key responsibilities are:

• Representing the Netconomy service area on the customer side in close cooperation with the internal support teams

• Conducting alignment and quarterly meetings with customers and partners

• Creating service offers and contracts

• Contributing to the development of the NETCONOMY service portfolio

• Responsibility for monthly reporting (KPIs, SLA reports, billing etc.)

YOUR SKILLS

Essential Skills

• Knowledge in the area of service management

• Extensive experience in customer service and consulting

• You´re no stranger to the terms “DevOps” and “ITIL”

• High willingness to learn new technologies independently

• Independent working style and a high level of problem-solving skills

• Communicative personality with a high team spirit

• Excellent communication skills in English (level B2 or higher)

Beneficial Skills

• German skills are beneficial, but not mandatory

• Knowledge of web operations

OUR OFFER

While we’re one company, each location has unique aspects and benefits. Here’s a glimpse of what to expect:

• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models you start your work day when and where it fits you best.

• Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our Learning & Development team will support you in finding the best solution for you!

• Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.

• Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It´s on us!

• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.

• Mobility Support: Choose eco friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable salary. For legal reasons, we need to disclose the minimum annual salary for full-time employment, which is € 44.450 gross/year for this position.