Contact us

Customer Engagement in the Focus: SAP NOW Switzerland 2021

Customer Experience Roadmap: How Migros handles changing customer demands

The COVID-19 situation has drastically changed consumer behavior, challenging businesses to adjust customer experience strategies in order to meet their needs. Switzerland’s largest retail company MIGROS is one of the industry front-runners in leveraging innovative technologies to enable maximum synergy effects and offering a comprehensive customer experience across all channels. Remo Gisler, Head of Digital E-Commerce at Migros, and Natascha Bantel, Sales Executive at NETCONOMY, share insightful details on how Migros successfully connects the dots of SAP® Customer Experience solutions to react to customer demands and increase loyalty.

Remo Gisler, Head of Digital Commerce, Migros Genossenschaftsbund
Natascha Bantel, Sales Executive, NETCONOMY

Visit us at our virtual booth and receive further information concerning industry-relevant case studies and customer success stories. Use the digital chat to connect with our experts who are happy to answer your questions and kick-off the digital journey together with you.

Share:
Privacy Overview

We also provide information about the use of our website to entities such as social media, advertisers, and companies providing data analysis services. Cookies are divided into: necessary cookies, performance cookies, and advertising cookies. We use the necessary cookies regardless of your consent. They are necessary for the website to function and cannot be switched off in our systems..

When you visit any website, it stores or retrieves information on your browser, mostly in the form of cookies. This information is about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. We use some types of cookies regardless of your consent. They are necessary to establish and maintain communication transmission over the electronic communications network, as well as to provide the online communication service explicitly requested by you.

NETCONOMY GmbH, Bahnhofgürtel 77-79 / 7, 8020 Graz, Austria („NETCONOMY GmbH” or “we”) will be the controller of your personal data.

By clicking "Accept all cookies" you agree to our use of all the previously mentioned types of cookies.