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Efficient Teams, Exceptional Service

Knowledge Management with SAP Service Cloud v2

Is your customer service team struggling to find the information they need to deliver exceptional support?

In an era where timely and accurate responses are crucial, effective knowledge management strategies have never been more critical. As organizations face the complexities of growing customer service teams, empowering agents with the tools and resources that allow them to perform at their best is essential.

Join us as we explore innovative approaches to overcoming common barriers in knowledge management, ultimately achieving greater operational efficiency and customer satisfaction.

Session available on-demand
Watch now!

What you will learn:

  • Challenges of traditional knowledge management: How to cope with siloed information and divided know-how.
  • Empowering agents with the right information: Best practices and the role of AI.
  • Driving efficiency and customer satisfaction: Quick benefits and long-term results.

Your expert speaker:

Manuela Fritzl

Experience Management Consulting Lead, NETCONOMY

Fill in the form to watch the webinar on-demand.
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