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Elevating Customer Service with Intelligent Case Management​

Streamlining complex issues with SAP Service Cloud​ v2

Is your customer service team overwhelmed by complex cases?

In the world of customer service, not all issues are equal. Some customer inquiries can be solved in a couple of minutes with a few back-and-forth messages. Other, more complex ones can include multiple people – or even teams – and take anywhere from a few days to several weeks.

In this on-demand session, we discuss the hidden costs of complex cases and how you can use SAP Service Cloud v2 to manage them effectively to create a lasting impact for your organization.

Join us as we explore how you can turn complex cases into incredible customer experience wins.

Session available on-demand
Watch now!

What you will learn:

  • The challenge of complex service cases: What are the challenges they pose and the hidden costs they bring.
  • Intelligent case management: How to ensure your customer service team stays on top of even the most complicated cases.
  • A deep dive into key capabilities: How can SAP Service Cloud v2 empower your team to succeed.
  • Measuring the impact: How to know if your intelligent case management efforts are working. How to use metrics correctly and empower your agents.

Your expert speaker:

Manuela Fritzl

Experience Management Consulting Lead, NETCONOMY

Fill in the form to watch the webinar on-demand.
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