Elevating Customer Service with Intelligent Case Management
Is your customer service team overwhelmed by complex cases?
In the world of customer service, not all issues are equal. Some customer inquiries can be solved in a couple of minutes with a few back-and-forth messages. Other, more complex ones can include multiple people – or even teams – and take anywhere from a few days to several weeks.
In this on-demand session, we discuss the hidden costs of complex cases and how you can use SAP Service Cloud v2 to manage them effectively to create a lasting impact for your organization.
Join us as we explore how you can turn complex cases into incredible customer experience wins.
Session available on-demand
Watch now!
What you will learn:
- The challenge of complex service cases: What are the challenges they pose and the hidden costs they bring.
- Intelligent case management: How to ensure your customer service team stays on top of even the most complicated cases.
- A deep dive into key capabilities: How can SAP Service Cloud v2 empower your team to succeed.
- Measuring the impact: How to know if your intelligent case management efforts are working. How to use metrics correctly and empower your agents.
Your expert speaker:
Manuela Fritzl
Experience Management Consulting Lead, NETCONOMY
Fill in the form to watch the webinar on-demand.