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Head of Customer Service & Operations (m/f/d)

Austria - Graz, Vienna

Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.

YOUR JOB

As Head of Customer Service & Operations, you will take on the operational leadership of an internationally distributed team of 25 people based in Austria, Germany, and Serbia, and work with the CTO on the department’s strategic development. If you wish to lead and support your future team on an equal footing, to grow together, and successfully tackle challenges, then we look forward to your application.

Your job’s key responsibilities are:

  • Continuously developing processes in Customer & Operations Service together with your team
  • Acting as the interface to other departments and collaborating closely with other areas to optimize processes
  • Supporting your team with escalations and collaboratively developing solutions
  • Developing your team further by setting individual development goals together with your team members
  • Representing the Technical & Customer Services department within and outside the company
  • Being responsible for our customers’ service and support contracts, including the design of contract terms and commercial implementation (planning, forecasting, invoicing)

YOUR SKILLS

Essential Skills 

  • 3+ years of relevant professional experience
  • 3+ years of leadership experience
  • Experience in stakeholder management
  • Excellent communication skills in English and German
  • Basic technical knowledge
  • In-depth understanding of processes in the areas Customer Service & Operations
  • Interest in the strategic development of your area of responsibility
  • Service-oriented, balanced, and empathetic personality with negotiation skills

Beneficial Skills

  • Completed degree in a technical or business field
  • Experience with agile methodologies
  • Know-how in process design

OUR OFFER

While we’re one company, each location has unique aspects and benefits. Here’s a glimpse of what to expect:

  • Flexible Working Models: Early bird or night owl? Thanks to our flexible working models you start your work day when and where it fits you best.
  • Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our training department, NETCADEMY, will find the best solution for you!
  • Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
  • Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It´s on us!
  • Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
  • Mobility Support: Choose eco friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable salary. For legal reasons, we need to disclose the minimum annual salary for full-time employment as stated in the current collective IT agreement, which is € 60.844 for this position.